Returns & Exchanges Policy
Last Updated: August 21, 2026
At UrbanLegend, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the terms below.
Return Window
Return requests must be submitted within 30 days of delivery.
To request a return, contact:
Please include your order number and the reason for your return.
Return Eligibility
To be eligible for a return, merchandise generally must be:
- Unworn
- Unused
- In its original condition
- Free from damage, stains, odors, or signs of wear
- Returned with original tags and packaging where applicable
Certain products may be excluded from returns due to their nature or condition.
Non-Returnable Items
Unless required by applicable law, the following may not be eligible for return:
- Items that have been worn or used
- Items damaged after delivery due to customer handling
- Items without original tags or packaging where required
- Gift cards
- Personalized or customized products
- Final-sale items
Exchanges
If you need a different size or item, contact us at support@theurbanlegend.online before sending your purchase back.
Exchange availability depends on inventory. If the requested replacement is unavailable, we may process the return according to our refund policy.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer may be responsible for return shipping costs.
We recommend using a shipping service that provides tracking for returned merchandise.
UrbanLegend is not responsible for merchandise lost during return shipping.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at:
Please provide your order number and photographs of the item and packaging so we can investigate and assist you.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Your financial institution or payment provider may require additional time to post the refund to your account.
How to Start a Return
Contact us before sending anything back.
Email: support@theurbanlegend.online
Phone: 786-386-3679
Please include:
- Full name
- Order number
- Item you wish to return
- Reason for return
- Photos, if the item is damaged or defective