Shipping & Delivery Policy

Last Updated: August 21, 2026

At UrbanLegend, we want your order to arrive safely, securely, and as quickly as possible. This Shipping & Delivery Policy explains how we process and deliver orders placed through theurbanlegend.online.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

Once your order has shipped, you will receive a confirmation email containing tracking information when available.

Shipping Times

Estimated delivery times may vary depending on your location, shipping method, product availability, and carrier.

Typical delivery estimates:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days, where available

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or circumstances outside our control.

Shipping Address

Please make sure your shipping information is accurate before completing your purchase.

UrbanLegend is not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided at checkout.

If you notice an error in your shipping information immediately after placing an order, contact us as soon as possible at:

Email: support@theurbanlegend.online
Phone: 786-386-3679

We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Tracking

When tracking information is available, it will be sent to the email address associated with your order.

Please allow some time for tracking information to become active after your order has shipped.

Lost, Stolen, or Damaged Packages

If your tracking information shows that a package was delivered but you cannot locate it, please check with household members, neighbors, and the delivery carrier.

For packages that arrive damaged, contact us as soon as possible and provide photographs of the packaging and damaged item.

International Shipping

International shipping availability, costs, taxes, duties, and delivery times may vary depending on the destination.

Any applicable customs duties, import taxes, or other charges imposed by the destination country may be the customer’s responsibility.

Contact Us

UrbanLegend
601 NW 103rd Ave #169
Pembroke Pines, FL 33026
USA